How ordering works
Test transactions only until the service is ready for launch.
Request a complete quote
Select products, specifications and quantities, then provide a UK delivery address. Zen confirms supply, delivery charges and the expected delivery period before issuing a quote.
Review before you pay
Your quote records the agreed items, address, product amount, shipping, any applicable taxes, delivery estimate and terms. A change to the items or address requires a new quote. Quotes normally remain valid for seven days.
Follow your order online
After payment is confirmed, Zen arranges procurement. You can follow updates and send messages from your account. Supplier purchases and customer sales are managed separately.
Changes and aftercare
Use your order page to request cancellation, a return or a refund. Before live sales open, Zen must publish its actual business details, delivery and returns arrangements, and applicable consumer terms. Made-to-order production is not automatically treated as personalised or non-returnable.